Complaints Policy

We are committed to providing a high-quality legal service to our clients. However, if at any point you become unhappy with the service you are receiving, please let us know and we will do our best to resolve the problem.

Our Complaints process

If you have a complaint please use our enquiry form to contact us.

We will do the following:

  1. We will acknowledge receipt of your complaint within seven days of receiving it; and
  2. We will investigate your complaint within 28 days of receiving it and will write to you with
    our findings including how we suggest to resolve the issue.
Legal Ombudsman

If we are unable to resolve your complaint internally, you have a right to contact the Legal Ombudsman about your complaint. Before accepting your complaint, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, you will need to take your complaint to the Legal Ombudsman:

  • Within 6 months of receiving a final written response to your complaint from us.
  • No more than 6 years from the date of the act/omission.
  • No more than 3 years from when you should reasonably have known there was cause to complain.

If you would like more information about the Legal Ombudsman, please contact them.

Call: 0300 555 0333

Write: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Email: enquiries@legalombudsman.org.uk

Solicitors Regulation Authority

The Solicitors Regulation Authority can also help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics.

Click here to visit the Solicitors Regulation Authority website.